Terms of service

Terms of Service – Azzas Store

Welcome to Azzas Store. By using our website or purchasing our products, you agree to the following terms and conditions:

 

1. General Use of the Website

• The website is dedicated to displaying and selling Azzas products only.
• We reserve the right to update or amend these terms at any time. Continued use of the website constitutes acceptance of the updated terms.

2. Orders and Payment

• Orders are confirmed only after payment is completed (for online payments).
• For Cash on Delivery service (if available), the order must be received by the customer.
• Prices include VAT (where applicable) and are displayed in the local currency.

3. Shipping and Delivery

• Delivery usually takes 2 to 5 business days within the UAE, depending on the emirate and courier workload.
• The customer is responsible for providing a correct delivery address and an active phone number.

4. Returns and Exchanges

• Used products cannot be returned or exchanged (especially devices and fragrance oils).
• Products may be returned or exchanged only if unused and in their original condition. In this case, the customer bears the round-trip delivery cost.
• Refunds are processed within 7 to 14 business days after receiving and inspecting the returned product.

5. Warranty

• All devices come with a one-year warranty covering manufacturing defects only.
• The warranty does not cover damage caused by misuse or breakage.
• Using fragrance oils not supplied by Azzas voids the warranty.

6. Liability

• Azzas is not responsible for any damage caused by misuse of the products.
• All products must be used according to the instructions provided.

7. Contact Us

For inquiries or technical support, please contact us at:

📧 azzasstore@gmail.com

📱 00971569197720 (WhatsApp for inquiries only)